How to cancel Loom Business or Business + AI
On legacy Loom billing, canceling means downgrading the workspace to the free Starter plan. If your Personal Settings say "Your Profile is linked to Atlassian", an Atlassian billing or organization admin cancels it in Atlassian Administration instead.
Last updated October 14, 2026
How do I cancel Loom?
- 1Open Workspace Settings from the left sidebar.
- 2Select the Plan & Billing tab.
- 3Select Manage Subscription.
- 4Select Downgrade to Starter.
- 5Choose a reason and select Complete cancellation.
What happens after I cancel?
- Premium features stay until the end of the billing cycle, and you are not charged at renewal.
- On Starter you have a 5-minute recording limit and a 25-video limit. If you have more than 25 videos you keep access to all of them, but you can't record again until you delete some to get under 25 or upgrade.
- Prorated charges for members you added or upgraded since your last bill are charged when the plan ends.
Steps summarized from Loom's help center on October 14, 2026. Menus change, so the official Loom guide is the source of truth. Subskim is not affiliated with Loom. How these guides are checked
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