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How to cancel a BetterHelp membership

A BetterHelp membership renews automatically, billed weekly, every four weeks or quarterly, until you cancel. Cancel before it renews to avoid the next billing cycle.

Last updated October 15, 2026

How do I cancel BetterHelp?

  1. 1Log in to your BetterHelp account.
  2. 2Open the Menu and go to My Account (or Account settings).
  3. 3Select Payment settings.
  4. 4Click Cancel Membership.

What happens after I cancel?

  • Video, phone or chat sessions you have not used in a billing cycle do not roll over and expire when that cycle ends.
  • Canceling and deleting your data are separate steps. To erase your data, go to Menu > My Account (or Account settings) > Personal Information and click Request Erasure; BetterHelp emails a confirmation once the request is processed.
  • If you live in a country with a legal 14-day cooling-off period, you can withdraw within 14 days using BetterHelp's form and get a full refund.

Steps summarized from BetterHelp's help center on October 15, 2026. Menus change, so the official BetterHelp guide is the source of truth. Subskim is not affiliated with BetterHelp. How these guides are checked

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