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How to cancel an ActiveCampaign account

If you are the Primary Admin, you can cancel an ActiveCampaign account from the Billing & Upgrade page. If you are on a Commit annually pay monthly plan, you must contact the Customer Experience team to cancel instead.

Last updated October 15, 2026

How do I cancel ActiveCampaign?

  1. 1Sign in as the Primary Admin, click your profile, then click Billing & Upgrade.
  2. 2Click Edit payment method on the right side of the page.
  3. 3In the Edit payment method window, select Cancel my account in the lower-left corner.
  4. 4Go through each screen of the cancellation flow. Depending on your plan, you may be asked to schedule a free 1:1 session with a member of the Success team.
  5. 5On the final screen, click Confirm cancellation.

Billed through an app store or partner?

If your account is under an ActiveCampaign service provider, contact that provider to cancel.

What happens after I cancel?

  • On a Commit annually pay monthly plan, the cancellation takes effect at the end of your annual subscription period.
  • If you pay for your account every month, you can pause billing for your account instead of canceling.
  • You can let a trial account expire. ActiveCampaign does not charge you unless you manually upgrade to a paid account.

Steps summarized from ActiveCampaign's help center on October 15, 2026. Menus change, so the official ActiveCampaign guide is the source of truth. Subskim is not affiliated with ActiveCampaign. How these guides are checked

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