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How to cancel HubSpot Starter

HubSpot does not allow mid-contract cancellations. You cancel by turning off auto-renewal, and a Super Admin or a user with billing admin permissions has to do it.

Last updated October 15, 2026

How do I cancel HubSpot?

  1. 1In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
  2. 2Click the Subscriptions tab, then in the Auto-Renewal Terms section click Cancel auto-renewal.
  3. 3Select the products you want to cancel (select all products to cancel everything), then click Next.
  4. 4Select a cancellation reason and click Next.
  5. 5Review the cancellation details, then click Cancel auto-renewal.

What happens after I cancel?

  • The subscription is canceled on your renewal date, not immediately, and you are still charged until the end of your commitment term.
  • After the cancellation date, the account is downgraded to HubSpot's free tools. Before that date, you can click Turn auto-renewal on in the Subscriptions tab to undo it.
  • Once no subscriptions have active commitments, you can delete the account from the Delete Account tab in Account & Billing.

Steps summarized from HubSpot's help center on October 15, 2026. Menus change, so the official HubSpot guide is the source of truth. Subskim is not affiliated with HubSpot. How these guides are checked

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