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How to cancel Zoho Mail Lite or Premium

An admin cancels a Zoho Mail subscription in the Zoho Mail Admin Console, which stops further renewals. Back up your data first, because it can't be recovered once the organization is deleted.

Last updated October 15, 2026

How do I cancel Zoho Mail?

  1. 1Log in to the Zoho Mail Admin Console, go to Subscription and select Overview in the left pane.
  2. 2Click Manage Subscription.
  3. 3In the Manage Subscription section, select Change Plan.
  4. 4Scroll down past the plan details and click the Cancel Subscription link.
  5. 5Enter the required details and follow the on-screen instructions to finish canceling.

What happens after I cancel?

  • Your Zoho Mail account moves to the free plan automatically, and premium features are disabled.
  • In regions where the free plan isn't available, canceling locks the organization account, and no user can access their email until you subscribe to a paid plan again.
  • To ask about a refund, email payments@zohocorp.com with your account and subscription details.

Steps summarized from Zoho Mail's help center on October 15, 2026. Menus change, so the official Zoho Mail guide is the source of truth. Subskim is not affiliated with Zoho Mail. How these guides are checked

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