Subskim

How to cancel a paid SurveyMonkey plan

To cancel a paid SurveyMonkey plan, the person who upgraded or a Team Primary Admin turns off auto-renew. If you have an unpaid invoice or set up the account with SurveyMonkey's sales team, contact SurveyMonkey instead.

Last updated October 15, 2026

How do I cancel SurveyMonkey?

  1. 1Log in to SurveyMonkey, select your Profile circle in the upper-right corner, then select My Account.
  2. 2Open the Billing Details tab and, under Billing Profile, select Manage Subscription.
  3. 3Review the summary of your subscription and select Downgrade to Basic.
  4. 4Give a reason, check the box confirming you'll lose paid features and extra responses will be deleted, then select Downgrade.
  5. 5Check the date your account will downgrade and select Done to cancel auto-renew.

Billed through an app store or partner?

If you bought your plan in the SurveyMonkey iOS app, Apple manages the billing. Cancel the subscription through Apple instead of in SurveyMonkey.

What happens after I cancel?

  • Paid features stay available until your next billing date, then the plan changes to Basic, the free plan. Canceling a team downgrades all of its accounts and dissolves the team.
  • Downgrading means you lose paid features, and extra responses will be deleted.
  • SurveyMonkey does not automatically refund remaining time, and previous charges are not refunded unless the law requires it. EU consumers have separate refund rights.

Steps summarized from SurveyMonkey's help center on October 15, 2026. Menus change, so the official SurveyMonkey guide is the source of truth. Subskim is not affiliated with SurveyMonkey. How these guides are checked

Related questions

More cancellation guides

See every renewal before it charges.

Put your subscriptions on one calendar, flag trials before they convert and total everything in one currency. Free, no bank login.

Get started free